The banking mobility aid system is a flop, according to a survey

Only 4% of French people changed banks in 2021 thanks to this service, which was created in 2017.

Through the Macron law established in 2017 to facilitate bank change, the banking mobility aid system has been pschitt. Only 4% of French people have indeed changed their bank location in 2021 thanks to this service, according to a study published on Tuesday by online comparator Panorabanques.

This allows you to mandate your bank to carry out all procedures related to the change of bank domicile in your client’s place. †For example, your new bank will send your new RIB to your energy supplier and your employer. […] At the customer’s request, the new bank can also take care of the procedures for closing the old bank account.“, explains Panorabanques.

The 2,000 French people surveyed, who were polled in August 2021 or February 2022 about their possible bank change during the last 12 months, are just over a third (35%) who have used this device to change banks. Among the users, young people are overrepresented, as 43% are between 18 and 34 years old.

French conservatives

More generally, the French remain a minority to change banks. Only 8% of respondents say they have switched banks by doing the process themselves. The remaining 88% say they have not changed banks. A certain conservatism that benefits traditional banks with branches. Indeed, more than nine in ten French (93%) are customers of this type of branch as their main bank, compared to 6% for online banks and 1% for neobanks. Note that more than four in ten French (42%) have bank accounts with multiple banks.

In mid-February, the Prudential Control and Resolution Authority (ACPR), the industry’s police officer, had pointed to certain deficiencies in the implementation of the banking mobility assistance system, after stating “noted a significant increase in disputes“. specifically “significant delays in closing accounts“, an average of 53 days in 2020 and 93 days in 2019. The sites attribute these delays to “many blockages“, such as maintaining an account or an associated product (savings account, insurance, credit) – which are excluded from the support system -, holding an overdraft or not returning the means of payment.

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